The Art of Constructive Feedback: The Feedback Sandwich

XP Sandwich by Sarah Lindsay (Illustrator and Story XP Participant)

What is it? The Feedback Sandwich entails starting with a compliment or praise, then addressing the issue or area requiring improvement, and ending with another compliment or encouragement.

Why do we use it?

This method aims to soften the impact of negative/constructive feedback and make it more acceptable and actionable for the receiver. It also gives a more balanced feedback experience for both the giver and the receiver, reducing anxiety and resistance to giving/receiving feedback. How does it work?

Give positive feedback like something you enjoyed about the story, something that made you think or something that made you sympathize with the character.

Then add some constructive feedback. For example, what the creator could change, add or think about to improve their work in progress. Make suggestions, ask clarifying questions or discuss what confused you.

Finally, include another section of positive feedback such as words of encouragement and/or something you liked about the work as a whole. 

https://youtu.be/sR3t-eRrhbU?si=umnNsF3SCxWY5Swr

An example of feedback using the Feedback Sandwich method

Bread - Positive feedback/statement: I really enjoyed your story. It has a great character arc and you really can feel the character's struggle with the situation.

Filling - constructive feedback or criticism: I'm not entirely sure why the character is running away from a fight when the character, according to the story you've created, is fearless and driven. Perhaps you could add something to the story to show why the character runs from this particular battle.

Bread - Positive feedback/statement: Overall, I think you've got a great story so far. You have worked hard on your worldbuilding and the design of your character and this really helps me feel connected and invested in the story.